Refund Policy
refund-2026-08-12This policy is under review. If you are a consumer in the EU or UK, you have statutory cancellation rights that may go beyond what is written below, and those rights always take precedence — see section 10. Refund questions: billing@aikit.studio.
This Refund Policy applies to all services purchased from CYFIROW LLC. Because our packages are fixed-scope and production begins promptly, refund eligibility depends on the stage the work has reached. This policy should be read alongside our Terms of Service; if there is any conflict, the Terms control.
01Our commitment
We stand behind the quality of our work. Every package includes structured revision rounds precisely so that a result which misses the brief can be corrected rather than refunded. Our first response to a fit problem is always to fix it.
02Refund eligibility
2.1Full refund (100%)
You are entitled to a full refund if:
- You cancel before production has begun
- We are unable to start your project within 14 calendar days of payment due to our scheduling capacity
- We initiate cancellation for any reason on our side
2.2Partial refund (50%)
A 50% refund is available if both of the following are true:
- You cancel within 24 hours after production has started
- The first preview or draft has not yet been delivered to you
2.3No refund
Refunds are not available once:
- The first preview or draft has been delivered
- Final files have been delivered
- All included revision rounds have been used
Subject always to your statutory rights — see section 10.
03Satisfaction process
If the delivered work does not match the agreed brief, we resolve it through revision, not refund. Each package states the number of revision rounds it includes. After all included rounds have been used, if a genuine gap between the brief and the result remains, we may offer a partial refund at our sole discretion, sized to that gap.
This does not cover changes of direction, preferences raised after kickoff, or scope expansions that were not in the original brief.
04How to request a refund
Email billing@aikit.studio with the subject line “Refund Request”, including:
- Your order number or invoice number
- Date of payment
- Package purchased
- Current project stage
- Reason for the request
Billing disputes may also be directed to legal@aikit.studio.
05Refund processing
5.1Eligibility review
We acknowledge every request within 1 business day and issue a determination within 5 business days.
5.2Method
Approved refunds are issued through the original payment method. We cannot refund to a different card or account.
5.3Timeline
Once approved, we process the refund within 1 to 5 business days. Your payment provider and bank then take a further 3 to 10 business days to settle it to your account — that part is outside our control.
5.4Currency and fees
Refunds are issued in the original transaction currency. Currency conversion losses, processor fees, and chargeback fees are not refundable.
06Non-refundable situations
Refunds are not available for:
- A change of mind after a preview has been delivered
- Failure to provide required source material or access within 30 days of payment
- Dissatisfaction with elements that were not part of the original brief
- Delays caused by late or unresponsive feedback
- The behaviour of third-party platforms and model providers, including changes to their pricing, availability, or terms
- Add-on services that have already been delivered (for example expedited turnaround, or a policy pack)
07Project cancellation
7.1Client-initiated
You may cancel at any time in writing. The refund available depends on the stage reached, per section 2.
7.2Studio-initiated
If we cancel before any preview has been delivered, you receive a full refund. If we cancel after delivering work that is not usable standalone, we issue a pro-rated refund reflecting what was delivered.
08Disputes
If you disagree with a refund determination, reply within 14 days and a second reviewer will respond within 7 business days. If that does not resolve matters, the dispute resolution provisions of our Terms of Service apply.
09Chargebacks
Please contact us before initiating a chargeback — most disputes are resolved faster by email. A chargeback raised without prior written contact may result in suspension of access to delivered files, termination of the engagement, and refusal of future orders.
10Statutory consumer rights
Nothing in this policy limits rights you have by law that cannot be limited by agreement.
EU and UK consumers. If you are buying as a consumer rather than for a business, you generally have a statutory right to withdraw from a distance contract for services within 14 days. Where you ask us to begin work before that period ends, that right ends once the service has been fully performed, and we may charge for what has been delivered up to the point you withdraw.
The exact wording of this clause, and the consent we will ask for at checkout, are being finalised with legal advice before online checkout opens. Until then, please raise any cancellation question with billing@aikit.studio and we will honour your statutory rights in full.
11Policy updates
We may update this policy from time to time. Material changes are posted here with a revised “Last updated” date and a new version identifier. The policy in effect when you place an order governs that order.
★Quick reference
| Stage | Refund |
|---|---|
| Before production starts | 100% |
| Within 24h of start, before first preview | 50% |
| After first preview | None — resolved by revision |
| After final delivery | None |
| We cancel, before any preview | 100% |
| We cancel, after partial work | Pro-rated |
Subject to your statutory rights — see section 10.
30 N Gould St Ste R
Sheridan, WY 82801
United States
hello@aikit.studio
+1 (970) 633-5519